MAZ WORKSManazir Hussain

After-Hours Receptionist · new

Calls answered when you can’t pick up.

Busy on a job in the day or closed at night, your calls are answered in your business name. Common questions get answered, details get taken, and you get a clear summary by email.

£79/month£99 set-up, once · month to month

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You hear it answering as your business before your first month is billed. I set it up myself.

How an after-hours call goesExample business, not a client.

Best forSalons and beautyClinics and therapistsGaragesRoofersBuildersPlumbersElectriciansSmall service businesses

Before and after

Voicemail loses the caller. An answer keeps them.

Voicemail

  • The caller hits voicemail and rings the next business on Google.
  • “Are you open Saturday?” goes unanswered until Monday.
  • Three missed calls, no messages, no idea who they were.
  • A morning of ringing people back with no context.

With your receptionist

  • The call is answered in your business name.
  • Common questions are answered there and then, from your own info.
  • Name, number and what they need, read back to check.
  • One clear summary in your inbox before you open.

How it works

Four steps. You do very little.

  1. I learn your businessYour hours, services, areas, prices you’re happy to share, and the questions people always ask.
  2. You set the rulesYour greeting, what it can answer, what counts as urgent and who it tells.
  3. Calls you miss are answeredIf you don’t pick up, the call goes to it. Answer as normal when you can; nothing else changes.
  4. You get the summaryEach call arrives by email with who, what and how urgent, so you ring back with context.

What’s included

Everything for £79/month.

After-Hours Receptionist

£79/month£99 set-up, once. Not VAT-registered, so the quote is the price you pay.

  • Answers when you can’tBusy on a job in the day, or closed in the evening, at weekends and on bank holidays. Any call you don’t pick up goes to it.
  • Your own greetingIn your business name, worded the way you’d say it.
  • Common questions answeredOpening hours, areas, services and prices, only from what you give me.
  • Clear messagesName, number, what they need and how soon, read back to the caller to check.
  • Summary by emailAfter every call, or one tidy digest first thing in the morning.
  • Urgent-call rulesYou decide what counts as urgent and whether it texts or rings you.
  • Holidays and opening hoursClosed for a week? Tell me and the greeting and hours change.
  • Nuisance calls kept shortObvious sales and spam calls are kept short and flagged where it can tell.
  • Monthly tuningI review your calls each month and improve the answers where callers got stuck.

What you’ll hear first: Before subscribing, hear it answer as your business. Test a common question, a message and your urgent-call rule; check the summary reaches you.

300 call minutes a month included. Month to month. No long contract. Cancel with a month’s notice.

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Only subscribe once you have heard your demo. Your first month is charged at checkout.

Buy now

Only press this once you’ve heard it answering as your business. Not heard it yet? Get my free preview first.

Would one booked job cover it?

One booked job at that figure pays for about 1.9 months.

Your own figure, not a forecast. I don’t promise a number of calls.

Will 300 minutes cover you?

About 130 minutes a month, inside the 300 included.

Your own figures, not a forecast.

Not included, said plainly

  • Taking payments or card details.
  • Medical, legal or financial advice. It takes a message instead.
  • Replacing emergency services. Callers in an emergency are told to ring 999 or the right service.

Why it costs what it costs

One flat price, not a meter.

Some call-answering services look cheap at the door and charge for the calls inside: a low monthly price, only a few calls included, then a charge for every extra call, with prices shown before VAT. A busy week is when that bill lands.

A metered service

  • A low headline price, with only a handful of calls included.
  • Every extra call is charged, so a busy week costs more.
  • Prices often shown before VAT, so the real figure is higher.
  • You watch the counter and hope it stays quiet.

This receptionist

  • 300 call minutes included, with no per-call charge.
  • Over that, the price is agreed with you first, never billed by surprise.
  • The price is the price: no VAT added.
  • £99 set-up, once, then one flat monthly fee.

Quiet week or busy week, the same: £79/month.

Pick the smallest fix that works

Four ways to handle a missed call.

Cheapest first. If a text back is all your callers need, buy that once and skip the monthly fee.

Try it

Play an example call.

A made-up garage, three made-up callers. Pick one, watch the call, then see the summary the owner would get.

  1. ReceptionistGood evening, Harbour Street Garage. We’re closed right now, but I can help or take a message. How can I help?
  2. CallerHi, do you do MOTs on a Saturday?
  3. ReceptionistYes, Saturday mornings from 8 till 12. Would you like the team to call you to book one in?
  4. CallerPlease. It’s Sam, on 07700 900123.
  5. ReceptionistThanks Sam, that’s 07700 900123. The team will call you after 8 tomorrow. Anything else?
Emailed to the owner · 8:52pmNew enquiry: MOT booking
Caller
Sam · 07700 900123
Wants
Saturday MOT
Answered
Saturday hours 8–12
Next step
Call back after 8am

Example calls for a made-up garage, played in your browser. Nothing is recorded or sent.

Talk to it out loud Have the call yourself, in your browser, with your microphone.

Safety and privacy

Helpful, but kept on a short lead.

The receptionist takes messages and answers everyday questions. It is not an emergency service: callers in an emergency are told to ring 999 or the right urgent service.

What happens next

From free preview to answered calls.

  1. Tell me about your businessA few taps in the form. Your website helps.
  2. Hear it answer as youI reply within 1 working day to check your phone setup, then set up a free preview that answers as your business, for you to hear.
  3. Go liveI set your rules, you switch on “divert when unanswered” on your phone once, and we test it together.
  4. Start paying once it worksYour first month starts when you are happy with how it answers.

Questions

What owners ask about it.

What does it actually do?

Any call you don’t pick up goes to it, whether you’re on a job or closed for the night. It greets callers in your business name, answers the common questions you’ve given it, takes a clear message, follows your urgent-call rules and emails you a summary.

Does it replace me or my staff?

No. It covers the calls nobody can answer, so callers get a reply instead of voicemail. You still ring people back and do the work.

Can it answer questions about my business?

Yes, from the information you give me: hours, services, areas, “from” prices and how to book. If a caller asks something it hasn’t been given, it says so and takes a message.

Is it a real person?

No. It’s an automated receptionist with a natural voice, and it says so. Callers can leave a message for you instead. Like any automated system it can occasionally mishear, which is why every call comes with a summary and I review calls each month.

What happens if someone needs urgent help?

You set what counts as urgent, like a leak or a car stuck on a driveway, and it texts or rings you. The receptionist takes messages and answers everyday questions. It is not an emergency service: callers in an emergency are told to ring 999 or the right urgent service.

Can I change the greeting or opening hours?

Yes. Email me and I update it, usually within 2 working days. Holidays and closures are included in the monthly price.

Are calls recorded?

Only if you want them to be. If recording is on, callers are told at the start of the call. Otherwise you get the written summary only.

How is my customers’ information handled?

Call details go to you by email and are used only to run your service. To answer and summarise calls, the audio passes through a telephone provider and a speech-processing provider. I never sell caller details or share them for marketing. Transcripts are kept for 30 days by default, then deleted, and you can ask for them to be deleted sooner. Details are in the privacy notice.

Will it work with my phone number?

Usually, yes. Most UK phone providers let you send calls on when you don’t answer. I check your setup in the free preview stage and tell you plainly before you pay anything.

What if I get lots of calls?

300 call minutes a month are included. If you regularly need more, I tell you and we agree a price first. You are never billed for extra minutes by surprise.

Does it answer in the day as well as after hours?

Yes, both, for the same price. In the day it only gets the calls you don’t pick up, so you still answer as normal when you can. When you’re closed it says so and takes a message.

Can I cancel?

Yes. Month to month. No long contract. Cancel with a month’s notice. Turn off call forwarding and your phone works as it did before.

More detail in the privacy notice and terms of work.

Free first step

See if it would work for your business.

Tell me your business and hours. I’ll send a free preview answering as you, and tell you plainly if your phone setup works with it.

Get my free previewPlay an example call